Terms & Conditions

1.Making a Booking

Bookings may be made through the Tenuta Monteluce website or through other booking channels made available by Tenuta Monteluce.

• the requested accommodation and dates have been confirmed by Tenuta Monteluce; and
• the required 25% deposit has been received.

A booking is confirmed once the conditions above are met. A booking confirmation will be provided to the guest following successful payment.

The person making the booking must be at least 18 years old and is responsible for ensuring that all information provided at the time of booking is accurate.

2.Payment

A 25% deposit is required to secure an accommodation booking.

The remaining 75% balance is payable 30 days before arrival.

For bookings made within 30 days of arrival, the full booking amount is payable at the time of booking.

If the remaining balance is not received by the due date, Tenuta Monteluce reserves the right to cancel the booking in accordance with the applicable cancellation terms.

All prices will be clearly displayed at the time of booking.

Unless otherwise stated, the accommodation price includes the services and facilities specifically described on the booking confirmation.

3.Cancellation & Refunds

Cancellations are subject to the Tenuta Monteluce Accommodation Cancellation & Refund Policy. The applicable cancellation terms are:

Please refer to our full Accommodation Cancellation & Refund Policy for further information.

4.Changes to a Booking

Requests to change booking dates or other booking details should be made as soon as possible.

Tenuta Monteluce will make reasonable efforts to accommodate requested changes, subject to availability.

Changes are not guaranteed and may result in an additional charge where the new booking is more expensive.

5.Check-In & Check-Out

Check-in and check-out times will be confirmed with your booking information.

Guests are asked to respect the agreed check-in and check-out times so that the property can be prepared for arriving guests.

Early check-in or late check-out may be available by prior arrangement and may be subject to availability and an additional charge.

6.Number of Guests

Only the number of guests stated on the booking confirmation may stay in the accommodation.

Guests must not exceed the maximum occupancy of the accommodation booked unless prior written agreement has been obtained from Tenuta Monteluce.

Tenuta Monteluce reserves the right to refuse additional guests where doing so would exceed the permitted occupancy of the accommodation.

7.Use of the Property

The accommodation is provided for holiday and leisure purposes.

Guests are expected to treat the property, furnishings, equipment and surrounding estate with care and respect.

The accommodation must not be used for illegal activities or for purposes other than those agreed with Tenuta Monteluce.

Guests must not cause unreasonable disturbance, excessive noise or nuisance to other guests, staff, neighbours or the surrounding community.

8.Damage to Property

Guests are responsible for any significant damage caused to the accommodation, furnishings, fixtures, fittings or other property belonging to Tenuta Monteluce during their stay, other than reasonable wear and tear.

Where damage has occurred as a result of deliberate, negligent or unreasonable behaviour, Tenuta Monteluce reserves the right to seek reasonable reimbursement for the cost of repair or replacement.

Guests should notify Tenuta Monteluce as soon as possible if accidental damage occurs during their stay.

9.Smoking

Smoking is not permitted inside the accommodation.

Guests may only smoke in designated outdoor areas and must dispose of cigarette ends safely.

Any damage or additional cleaning resulting from smoking inside the accommodation may be charged to the guest.

10.Pets

Pets are only permitted where expressly agreed with Tenuta Monteluce before arrival.

Guests must disclose any pets at the time of booking.

Additional conditions or charges may apply.

11.Children

Children are welcome at Tenuta Monteluce where the accommodation booked is suitable for their needs.

Parents and guardians remain responsible for the supervision and safety of children throughout their stay, including when using outdoor areas and facilities on the estate.

12.Personal Belongings

Guests are responsible for their personal belongings during their stay.

Tenuta Monteluce cannot accept responsibility for loss, theft or damage to personal belongings except where liability cannot legally be excluded.

Guests are advised not to leave valuables unattended.

13.Facilities & Services

Tenuta Monteluce is a rural estate and some facilities, services or outdoor areas may be affected by weather, seasonal conditions, maintenance or circumstances outside our reasonable control.

We will make reasonable efforts to keep advertised facilities available but cannot guarantee that every facility will always be operational.

Where a significant advertised facility is unavailable, we will endeavour to provide reasonable notice where possible.

14.Estate & Rural Environment

Tenuta Monteluce is situated within a rural environment.

Guests should be aware that the estate may contain uneven ground, steps, agricultural areas, vineyards, olive trees, natural terrain and other features associated with a countryside property.

Guests are responsible for taking reasonable care and following any safety instructions provided by Tenuta Monteluce.

Children must be supervised appropriately.

15.Guest Behaviour

Tenuta Monteluce reserves the right to require a guest to leave the property without refund where their behaviour:

• causes serious disturbance or distress to other guests, staff or neighbours;
• causes significant damage to the property;
• involves illegal activity; or
• places themselves or others at significant risk.

In such circumstances, no refund will normally be provided for the unused portion of the booking, subject to applicable law.

16.Tenuta Monteluce's Right to Cancel

In exceptional circumstances, Tenuta Monteluce may need to cancel a confirmed booking.

Where this occurs, we will contact the guest as soon as reasonably possible and, where appropriate, offer alternative dates or accommodation.

If a suitable alternative cannot be agreed, payments made for the affected booking will be refunded.

17.Events & Private Functions

Accommodation may occasionally be affected by private events, weddings, tastings or other activities taking place at the estate.

Where an event is expected to materially affect guests' stay, reasonable information will be provided before or during the booking process.

Separate terms and conditions may apply to weddings, private events, group bookings and exclusive estate hire.

18.Experiences & Additional Services

Wine tastings, food and wine pairings, tours, transfers and other experiences or services may be subject to separate booking conditions.

Where separate terms apply, these will be provided to the guest before the relevant booking is confirmed.

19.Travel Arrangements

Guests are responsible for arranging their own travel to and from Tenuta Monteluce unless transport has been separately booked with us.

Guests are responsible for ensuring that they have appropriate travel documents, insurance and any other documentation required for their journey.

Tenuta Monteluce cannot accept responsibility for costs arising from delayed or cancelled flights, trains or other third-party transport.

20.Travel Insurance

We strongly recommend that guests obtain appropriate travel insurance covering cancellation, travel interruption, personal belongings and other unforeseen circumstances.

21.Liability

Tenuta Monteluce will take reasonable care in providing the accommodation and services described at the time of booking.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited.

Guests remain responsible for their own actions, belongings and personal safety during their stay.

22.Privacy

Personal information provided when making a booking will be handled in accordance with our Privacy Policy.

Information will be used for purposes including processing bookings, communicating with guests and providing requested services.

23.Complaints

We want every guest to enjoy their stay.

If you experience a problem during your visit, please contact Tenuta Monteluce as soon as possible so that we have the opportunity to resolve the issue during your stay.

Complaints should be raised promptly and, where possible, before departure.

24.Changes to These Terms

Tenuta Monteluce may update these Terms & Conditions from time to time.

The Terms & Conditions applicable to a booking will be those in effect at the time the booking is confirmed, unless changes are required by law.

25.Applicable Law

These Terms & Conditions are governed by the applicable laws of Italy.

Any disputes will be handled in accordance with the applicable Italian legal and consumer protection requirements.

26.SEN-Supportive Hospitality

We provide SEN-supportive hospitality.

• We do not provide therapy.
• We do not provide education.
• We do not diagnose.
• We do not promise behavioural outcomes.
• We do not provide medical care.
• We do not automatically supervise children.

Parents remain responsible for their children at all times except during clearly contracted childcare periods booked with third party service providers.

27.Acceptance of These Terms

By making a booking with Tenuta Monteluce, you confirm that you have read and accepted these Terms & Conditions and the applicable Accommodation Cancellation & Refund Policy.